Launched for small call centre capability, Aastra has introduced a brand new 2380 IP screen-based Soft Phone with an Open Interface Platform to integrate additional third party applications. Aastra’s 2380 IP Soft Phone further extends the range of IntelliGate IP phone options for remote workers and VoIP applications as well as offering a highly featured screen based phone for office-based departments such as help desks, service centres and sales groups, where accessing databases quickly whilst on the telephone is essential.

Using existing data networks, the IntelliGate’s 2380 IP Soft Phone can link from anywhere in the world into the company’s central Aastra IntelliGate telephone system as if it were in the same building. The extended ‘group working’ capability enables agents to log in and log out and access all the key features they need to efficiently operate a highly professional small call centre at a fraction of the cost of a fully blown ACD system.

The screen information can be tailored to the individual users requirements and the Open Interface Platform (OAI) also allows for Computer Telephony Integration applications such as Procall and SmartPhone for even more efficient call handling and customer service.

The 2380 IP Softphone is able to use both USB or Blue tooth connectivity for handset or headset capability, although a standard PC connection is also available. For all customers with IntelliGate and the appropriate IP hardware and modules, a free 30-day trial period of the new 2380 IP Softphone is available.

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