Netco can provide your Aastra system with a complete call management system in a single solution. Some of your most expensive assets, ie your communications and staff can be managed effortlessly from a supervisor’s desktop. Netco’s range includes call monitoring, call centre management, call recording and call activity analysis. All this happens in realtime allowing you to respond to changing conditions in your business quickly. Most businesses don’t even know – you can’t manage what you can’t measure. Call Logging helps you follow up any missed calls, lets you know if you need to expand and helps prevent losing customers to your competitors.

By 2012 BT’ are planning to deliver their new 21st Century Network which will provide one link into your building for all voice, data & video calls, replacing technologies such as ISDN and analogue lines. The £10 billion next generation network is an advanced national IP communications network for the future, customers will be able to access voice messages, data or video at any time on any device. It will be possible for users to share personal contact directory across their home phone, PC, mobile & PDA. And bandwidth will no longer be a consideration for most end-users as additional bandwidth can be requested as and when required.

As a large number of business transactions now take place via the telephone, it may be vital to ensure your critical telephone conversations are recorded. Whether you record your telephone conversations full time for compliance, or record randomly for quality monitoring.

The NEC MyCalls Call Recorder gives small to medium enterprise the same benefits advantages as a large corporation. Protecting your business by proving ‘who said what’ in a dispute may be critical and could save you time and money. Call Recording is also a good way to train future staff on call handling. The NEC MyCall Call Recorder enables you to make fully encrypted call recordings of all incoming and out-going telephone calls.

Calls are compressed at a ratio of 1GB for 100 hours of recording.

Search for and playback calls based on incoming/ outgoing telephone number, time of day, and extension number.

Use your new, or existing wireless lan for your telephone calls, log on your windows mobile phone, or smart phone, such as the Nokia E71 as an internal extension using SIP (sessions initiation protocol). Users simply log on to the wireless access point when they are in the office, and benefit from free internal calls, then log off when they leave, and use the GSM network to make calls, at last, one telephone device!